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TelePC 2000, 4000, 8000, 1200, 2400 SERIES

TelePC Campaign for new calls

Start date & time, type of outcall campaign; 1) outcall telemarketing or 2) fax broadcast, option to automatically create telephone numbers in any telephone exchange; option to randomize generated telephone #'s, amount of numbers to generte (example 1,000 or 10,000 telephone #s) import ASCII files from other telephone databases

Outcall TelePC System setupl

Set outcall days, start time, end time, # of rings before time out, answer time out, # of retries, retry time in minutes if busy or no answer, Audiotext box configuration TelePC campaign audiotext # for Live answers, answering machines, assigned fax document # for automatic fax-on -demand access, fax broadcast fax card #.

TelePC 2000 & 4000 Pro SERIES (Product information coming soon)

GENERAL PRODUCT DESCRIPTIONS

TelePC Telemarketing Services system

AMT Group (AMT) has developed several models of OUT-BOUND TelePC And IN-BOUND VOICE, FAX AND EMAIL  MESSAGING Systems. The systems will allow the end-user to handle a wide range of situations including automated outgoing messaging, incoming phone answering technology features. The turnkey systems have been configured for high reliability, user-friendliness, ease of use and a full range of reporting options.

In the area of high reliability, the system incorporates a UPS system to cover the eventuality of a power failure.

AMT foresaw that most office situations would require that the lowest denominator of personnel be able to operate the system. With this objective in mind special emphasis was placed on the software to make it as user-friendly as possible. User-friendliness and training as well as ongoing technical support are the secret to AMT's customer satisfaction.

AMT provides sales, installation and training. When you purchase a system from AMT, we are right there (no matter if you are) with the customer, making sure that their transition is smooth and flawless.

Here are the specs on our TelePC system

4 Line TelePC ™ System: TelePC 4000™

SPECIFICATIONS:

The TelePC provides the ability to store voice messages on the computer's data disk, create and maintain unlimited lists of phone numbers, automatically deliver the messages by phone calls to the numbers on the lists during prearranged times, record responses, report on the progress of calls, and play back the responses.

A simple single line phone (like the one from your house) is all you need to start out with, it must have a modular plug and be a standard phone of a kind that could work on any residential phone line. The phone line must have a modular jack. Modular jacks and phone sets on electronic key system can be used only with adapters. When the TelePC software program is not actually using the phone or the line, the phone may be used normally for making or receiving calls. But, if you wish to operate the TelePC to it's fullest extent to automatically generating out-bound leads or for in-bound call automation it is best to have 1 or 2 dedicated phone lines. The cost is minimal to maintain 2 lines.

SOFTWARE FEATURES INCLUDED (General features):

Special Offer: See Order form. Includes FREE - The Ultimate CD ROM Phone Directory 104 Million U.S Business & Residential Listings on 8 CD-ROMS

These 8 CD-ROMS contains a untold wealth of information on every listing. What more do you want to know? More census block info, like total households, home values, or income information? How about population demographics?

TelePC SYSTEM HARDWARE COMPONENTS:

** 3 Hours of free telephone technical support for troubleshooting or software training (a $450 value) ** Additional blocks of technical support supplied at time of purchase at a reduced rate.

AMT Telemarketing Services Systems OPERATIONAL PARAMETERS

TelePC 2000 & 4000 Series

OVERVIEW:

This will provide valuable information on the characteristics of the AMT "TelePC systems". The TelePC is provided in several configurations that start at a "Basic" two-phone line unit. The remaining unit are industrial grade units featuring larger hardware capacities, increased telephone lines and voltage features. Other features can be included under a customized unit quotation.

Hardware Specifications:

The hardware that comprises the TelePC ™ is specific to the telephony application in some aspect. Hardware has been specifically chosen to provide the degree of upgrade ability and flexibility that the software demands for a telephone application Other components are provided as a safety factor for industrial grade Systems that require larger storage and fault-tolerant redundancy. All components are rigorously stress tested for an extended period to assure reliability.

Software Specifications:

The remaining text of this document will outline the specifics of the TelePC software, the functions and operation. This will allow you to have a very concise and descriptive idea of the capabilities of the TelePC system. The telephone software is comprised of a number of modules that facilitates the various functions of the application. The system is comprised of six modules that work together to provide the various inbound/outbound functions. certain modules are only applicable for a particular application, such as, outbound or fax-on-demand. Through the combination of the modules, the user gets unprecedented flexibility in designing a system that is unique to his environment and needs.

The telephony system is structured around a box structure and the number of boxes is only limited by the total hard disk space. Through the various setup and installation screens the sound and voice information is stored on the hard disk. hi this manner you can have an unlimited number of boxes depending on the amount of hard disk space. Outbound information are comprised of outgoing messages, Customer messages that are left in response to the outbound message and the customer telephone database. Incoming messages are captured in the box structure; fax-on-demand documents, bulletin board messages and a number of other information types are captured

You do not need any special equipment, voice cards or other equipment as your telephone is the instrument that allows you to record outbound messages, leave messages or query the system about messages that are left in the mailboxes for a particular person. The box Structure also allows you to ask customers questions and solicit a verbal response. In this manner a company or political organization could perform a survey and be as simple or complex in the Structure as needed.

Out-calling events are one of the easiest functions to perform and are facilitated by importing a database of phone numbers. The phone numbers can be directly input from the keyboard from whatever resources are available. Also, a number of resources can be utilized to capture phone numbers, CD phone number lists that can be purchased commercially, companies that provide screened phone numbers by demographics. You may also instruct the telephony application to start at a certain number and call a range of phone numbers.

Of course, there are complete facilities to start and/or stop the telephony application at a certain time or date. Full functionality is provided to determine the number of times a call will be attempted before the call for that number is discontinued If it is desired, a separate messages can be left for an answering machine.

AMTel™ Pro 4000, 8000, 1600, 2400 & 3600+

Predictive Dialer Suite Series

General Description

AMTel™ Pro is a true and complete predictive dialer system. MySQL is the database manager under AMTel Pro, therefore lists of 12 to 120 million contacts are handled with ease.  AMTel Pro works with standard analog, digital telephone lines, t-1's or Skype and SIP VOIP lines and is geared for any business, organization or industry that utilizes the telephone as its main tool for communicating with the world.

The AMTel™ Pro is a wonderful Customer Relations Management (CRM) tool that has unique capabilities for keeping in touch or making new contacts with your customers, business prospects, organization members or anyone else for that matter.

The AMTel™ Pro is an indispensable tool for salespeople, technical support personnel, donation based or non-profit organizations, schools, churches, scouts or any other group or business that needs to make large amounts of calls to their contact base, while keeping track of what takes place during those calls.

As if that is not enough, the AMTel™ Pro is ready to interface with any compatible PBX or VOIP telephone system you or your business may already be using!  The AMTel™ Pro can also import virtually any existing contact database.

Computer Telephone Integration

The main tool used by most organizations today is the computer.  The second most important tool in use is the telephone.  We at AMTel Technologies have integrated these two most important tools into one complete solution for contact management or customer relations management.

Having your contacts, customers, prospects or clients information scattered throughout many different applications is unnecessary as well as time consuming when it comes to pulling all of that information back together when needed. 

AMTel Technologies AMTel™ Pro and AMTel™ Pro Suites keep every standard application you may need together on one screen, as well as the telephone itself.  Learn More

CRM Solution

Avoid the failures of Customer Relations Management (CRM)

  You may have read or heard about failed CRM deployments and the difficulty of implementing a customized customer relations management solution. Gartner Group and Meta Group report failure rates of 55-70% for most CRM implementations.

  After reading statistics like that, many companies begin to ask questions such as:

Answering The Challenge

  Separating the truth from the marketing hype. CRM vendors almost always describe their products as easy-to-use, advanced and completely flexible. If all this were true, why is it that nearly 70% of all implementations fail?

  The Reason for failure is due to employee adoption of the CRM solution.  The solution may be flexible and advanced, but not easy to use or require a high learning curve to be able to utilize the CRM's available functions.

  Your Customer Relations Management solution is only as good as your employees make it.

  AMTel™ and AMTel™ Pro Suites are truly easy to learn by anyone who has one hour to browse the program, even without documentation.

  With AMTel™ Pro, everything is on one screen, keeping all of your primary applications at your fingertips, including the telephone!

It is well known that salespeople dislike most CRM solutions

  Entering data into a system is a burden on most salespeople, it doesn't help them sell more. It's just a distraction that takes them away from their focus of selling and serving the customer.

  When salespeople hate the CRM solution provided by their company, they usually find a way to avoid it altogether. They either refuse to use it entirely or they enter the absolute minimum information required. When this happens, incomplete or inaccurate information makes it impossible for management to get the reports they need. Pretty soon the chosen CRM solution begins to gather dust and becomes one of the failed CRM solution statistics mentioned above.

AMTel Technologies AMTel™ Pro Changes All That!

  Here at AMTel Technologies, we have painstakingly created an easy to learn and extremely intuitive CRM solution that salespeople will find indispensable and love to use on a daily basis.

  The difference is in our AMTel™ Pro software interface. We have implemented every standard application required by most businesses into one single application and all on one screen, reducing the number of steps required to make telephone calls, record customer information and log all activities.

  All telephone calls can be recorded with a simple mouse click, for later review.  Audio notes can be recorded on the fly, at any moment.  Voice barge ins or inline audio messages can be played to your customer or prospect over the telephone to give complete details about your product or service without missing a beat.

  Call scripting is at your fingertips when you make or receive a call and it's available right on the same screen as the contact's information.  The perfect sales pitch, company greeting, set questioning pattern, etc. can be then followed by any attendant with ease and simplicity.  This makes the learning curve almost invisible to new employees or those unfamiliar with a company's standards while on the telephone.

Travel as much as you want and stay connected!

  With AMTel Technologies AMTel™ and AMTel™ Pro Suites, you are able to travel to any location and stay connected to your business with ease.  Remote, satellite, home or traveling offices can seamlessly share the same database with the corporate office as if they were sitting at their desk at the main office. 

  Attendants can switch offices without reconfiguration of another machine to suit preferences of that attendant or employee.  All personal configurations are contained in the shared main database for each attendant.

Contact Management
 

 AMTel Technologies AMTel™ and AMTel™ Pro Suites are complete contact management and customer relations management (CRM) solutions.

  Keep track of your contacts information such as:

  As well as these basic necessary information blocks, AMTel Technologies AMTel™ Pro and AMTel™ Pro Suites allow you to keep much more information grouped with each individual contact.

  A complete history of all calls made, including recorded calls and all other actions are recorded in your history log.

  Instead of a standard 'address book', the AMTel™ Pro is much, much more.  It will allow you to manage a very large and/or shared contact database throughout any organization.  Integrating the telephone with your contact base is also a plus.  Save time in dialing that number with the click of a button.

  Anywhere a member of the organization relocates, all of their contacts, settings and notes will follow them as long as they have a connection to the server database.

Import Existing Contacts
 

AMTel™ Pro allows you to import your contacts from any existing contact base that allows you export your contacts via .csv files.

  The import is quick and simple, and will save you hours, days or even weeks and months of changing over your contact base.

  From windows address book, to Act! or any web application that allows exporting your contacts, AMTel™ Pro can handle them all with ease of matching fields.

  Quick and simple!

*Browser Tool Bar*
 

    The AMTel™ Pro comes with a browser toolbar as a standard inclusion in the the AMTel™ Pro package.  The browser toolbar will allow you to make telephone calls to any number listed on any web page.  This includes hosted CRM applications of any style!

    The AMTel Pro browser toolbar is a revolutionary new dialing process that is exclusive to AMTel Technologies.

    The browser toolbar works with ANY website, and ANY html based hosted web application that you can view in your browser. 

    It instantly highlights any phone number on the page for you, and quos every number into a dropdown list, where dialing a number is just a click away.   Once your number is selected you only need to press the "AMTel Pro Call" button to have your number instantly dialed with the the AMTel™ Pro application, through a VOIP stream.
 

Headset

  The AMTel™ Pro seats come standard which includes a light weight yet sturdy headset to allow you to use your hands for something other than holding the telephone.

  No more neck aches from trying to hold the phone on your shoulder!  No more need for those bulky and clumsy stick on shoulder pads for your handset!

  Keep the weight down, and keep your neck and back from suffering injury!

  Your purpose for using the AMTel™ Pro is to increase your call production, what better way to do that than to keep your hands available for other things?

Call Recording
 

 AMTel Technologies AMTel™ and AMTel™ Pro Suites allow you to record partial or complete telephone conversations at your discretion with a click of the mouse.  This is an invaluable feature to any call center, business or organization.  Managers can monitor an agent's performance, help with quality assurance tasks and verify order entries.  Call Recording provides the ability to take dictation over the phone, as well as utilize this feature for any use a recorded telephone call can provide.

  All recorded telephone calls are stored in a highly compressed and high quality sound format inside the main database for later retrieval.  Because it is stored in the main database, a traveling agent can retrieve and playback a pre-recorded call from any location.

  All recorded calls are noted in the daily activity log with linked playback and can be annotated via text or additional audio recording.

  You can even playback your pre-recorded call right over the telephone.

  You may also record audio notes for later review or dictation at any time.

  AMTel™ Pro can be customized by AMTel Technologies, on request to allow a manager to selectively record all calls, calls from specified agents, call seats, specific campaigns or even allow a manager to record a specific agent on demand in real-time.

  With this customization, calls from remote agents or offices can be retrieved and played back by a manager at the corporate office easily.

  Note: Call recording and playback is available at any time whether you are using a standard analog telephone line or PBX system, digital connector to a digital phone system or even while using a VOIP telephone connection.

Call Scripting
 

AMTel Technologies AMTel™ and AMTel™ Pro Suites allow you to utilize customized call scripts for advanced data collection, political polling, market research, company defined greetings, giving detailed product descriptions and any other scenario that is only limited by your imagination.

  Now all of your company's call attendants can follow the perfect sales script without missing a beat.

  Would a specific answer to a specific question require your agents to continue the conversation in a different direction?  No problem!  Our call scripting engine and editor allow you to design your scripts so your call attendants follow threaded hyper-linked response trails during their conversation.

  The complete call script is shown onscreen along with the contact's complete information as well.  This makes things much simpler for an attendant to be accurate with all information at all times.

  Most call script editors on the market are highly inefficient, hard to use or require IT staff or vendor assistance to setup a customized call script.

  AMTel Technologies AMTel™ Pro - call script editor - was designed to overcome these difficulties and be simple as well as highly intuitive, right from the start.  The call script editor is as easy to use as a simple word processor or web-page editor.  As a matter of fact, the word processor application that comes with AMTel™ Pro is the call script editor.

  This word processor / call script editor is not just a cheap knockoff of a simple word processor.  AMTel Technologies call script editor has many advanced features for word processing and in-depth call script creation that are completely unique on their own.

  You can create simple call scripts or advanced hyper-linked and threaded call scripts spanning many pages with your own customizations of response trails, all with ease and simplicity.

 Audio playback links can be imbedded into any script.  This feature allows a call attendant to simply click an imbedded link to an  audio file in the script and have it played back in real-time to the contact.

  Fine tuning a call script as a call campaign progresses is as easy as editing any word processor document and changes can be seen by all attendants immediately (when a shared script is being used).

  Each call attendant can follow different call scripts at any time.

  All contact record fields (even user defined) can be utilized in the call scripts, allowing you to automatically personalize each script for calls made to every customer, client or prospect in your contact database.

  AMTel Technologies AMTel™ Pro allows you to have an unlimited number of scripts, an unlimited number of hyper-linked response trails and an unlimited number of imbedded audio playback links.

  Many call scripting solutions on the market are sold as additional plug-ins or as separate applications to complement products sold to you by a given vendor.  Why pay more?  Get call scripting and all of the other features of AMTel™ Pro at once, in one package! 

Caller ID Display
 

 With AMTel™ Pro Caller Identification Display (CID) presented directly on your computer screen, you will be prepared to answer your call in the way you choose or even reject it.

  Incoming telephone calls are logged in the AMTel™ Pro system log along with the incoming telephone number.  Recorded calls are also tagged with the telephone number.

  The CID number is displayed on-screen in front of an attendant when someone calls, this will allow an attendant to begin pulling up contact information even before the call is answered, saving time and helping them to present themselves or their business in a very professional manor.

  This is a great feature for sales and technical support staff.  The display helps lookup incoming calls by scanning the incoming CID against the customer database with a simple mouse click. 

  That's right!  When an incoming call rings in, the Caller ID is displayed on the telephone panel of AMTel™ Pro.  Then an attendant can simply click a button before answering the call and have AMTel™ Pro automatically pull up that contact's information. 

  If the incoming CID is not found in the database for a given incoming number, the attendant will know one of two things, it is either a new customer or it is an existing customer calling in from a different line.

  If this is an existing customer calling in from a different line, the attendant can then ask if the customer has changed their phone number or is calling in from a different location and would they like their new number to be added to their customer profile.

  If this is a new customer, the attendant can then be easily prepared to enter the new customer data as a new record in the database with a single click that begins the entry process.

  All incoming calls and CID's that are logged on each individual unit, can be viewed by the manager's program for the AMTel™ Pro Server.

Play Recorded Messages Real-Time

AMTel Technologies AMTel™ and AMTel™ Pro Suites allow an attendant to playback pre-recorded messages to the party they are calling in real-time with a simple mouse click.

  This is a fantastic way to leave specific and detailed messages on an answering machine  or to playback specific and detailed product descriptions for your customer or prospect.

  Voice playback can be initiated at any time during your telephone call.  AMTel™ Pro's telephone panel has several buttons that you can pre-define with your own audio files or you can load and play any audio file that you already have pre-recorded by AMTel™ Pro on your computer.

  AMTel™ Pro's Call Scripting feature also allows voice playback message link to be embedded within the call script itself. (see Call Scripting)

  Voice playback can also be initiated while not in a call to playback and review pre-recorded telephone calls or audio notes at any moment.

  AMTel Technologies AMTel™ and AMTel™ Pro Suites utilize the OGG/Vorbis compression algorithm which is a highly compressed and great sound quality audio format.  We have chosen the OGG format because of its small footprint and ability to do real-time compression of telephone calls on even older computer systems with slower processors and less memory.

  The OGG/Vorbis format has quickly become a widely used format throughout the world, therefore any of your recorded messages or telephone calls can be played back in various media players and edited with many audio editors.

  All audio notes, recorded telephone calls and voice messages are stored within the master database for your company or organization.  Therefore, they are available for retrieval from any location, including home and satellite offices.

Record Audio Notes On The Fly
 

 Aside from the ability to record complete telephone conversations, AMTel Technologies AMTel™ and AMTel™ Pro Suites allow any user to record audio notes at any time with the click of a mouse.

  No more scribbled notes on the back of envelopes or scratch pads that never contain the complete idea meant to be recorded.

  Now you can simply record your thoughts by speaking them aloud into your headset and have them saved for later retrieval by you or other users.

  AMTel™ Pro is a great source for taking dictation of letters and reports without having to purchase other expensive hardware.

  Some people may never break away from the scratch pad, but knowing that businesses who will be utilizing our AMTel™ Pro predictive dialing software we have thrown in this feature as an added bonus.  We know that many users will find Recording Audio Notes an invaluable and a very time saving feature.

Log All Of Your Activities
 

AMTel Technologies AMTel™ and AMTel™ Pro Suites allow each user to keep a detailed log of all activity during the work day.  Every call made, every entry made, every website visited and more are all logged with the ability to annotate each entry.

  The AMTel™ Pro manager's seat program allows a manager to review complete or individual logs for all seats.  Complete statistical reports are available onscreen for the total amount of calls made, successful sales, hang-ups, leads and more.

Do Not Call List Management
 

 The National Do Not Call Registry is managed by the Federal Trade Commission (FTC), the Nation's consumer protection agency.

  The Federal government created the national registry to make it easier and more efficient for consumers to stop getting telemarketing calls they don't want.

  Now laws are created and made mandatory for businesses to follow regarding the National Do Not Call List.  This has been a great opportunity for consumers to help prevent unwanted telemarketing calls coming into their homes at inopportune times, as well as prevent deceptive telemarketers from scamming consumers.

  These new laws regarding the 'National Do Not Call List' have placed a burden on businesses and call centers worldwide, to configure their automated systems to comply with the do not call list registry.  Many existing Predictive Dialer systems are completely unable to 'comprehend' what telephone numbers should or should not be dialed.

  We at AMTel Technologies are however against deceptive or abusive telemarketing practices.

  The burden now rests on the businesses relying on the telephone to make their sales, to pay extra charges to both be able to download the 'do not call list' on a monthly basis, as well as hire another business to 'scrub' their existing prospect list or to instill expensive 'plug-ins' or external software programs that will enable them to do it automatically.

Many of these subscription services and software programs can be very expensive and require a monthly fee themselves to be utilized by a business.

  Aside from the 'National Do Not Call List', there are other laws instilled which restrict the time of day that a sales call can be made to consumers.

  Accidental or intentional sidestepping or breaking the laws that are in place by machine or human, can lead to you or your company being fined up to $11,000.00 for each call made that is listed in the 'National Do Not Call Registry'.  Therefore, utilizing obsolete and outdated Dialers and Predictive Dialers is a high risk and dangerous practice for any business to follow.

Do Not Call List Management With AMTel™ Pro

  AMTel Technologies realizes the problems involved with the burden of the DNC List on businesses today, as well as the myriad of problems involved with a business trying to utilize obsolete systems.

    We have integrated a do not call list management solution within our AMTel™ and AMTel™ Pro Suites.  This is a standard feature in our software and does not require any monthly fees to allow you to operate.

  Your business will still need to be registered to download the do not call list, but you will not be required to pay additional fees to manage your current list of customers or prospects with the use of AMTel™ Pro.

  Your do not call list is imported into a separate MySQL or PostgreSQL database on your server and all numbers dialed are first scanned against this do not call database for compliance before a call is allowed to go through.

   As well as helping you to keep within the laws of following the 'National Do Not Call List', we have also provided a system of restricting outbound calls to specific times of day.  This will help your business or organization to keep within all laws governing outbound sales calls.

  Why pay more for another service or solution that provides less than AMTel™ Pro? 

VOIP
 

For those of you already familiar with VOIP technology, you may skip to the next section.

What is VOIP?

  VOIP allows you to make telephone calls using a computer network or over a data network like the Internet. VOIP converts the voice signal from your telephone into a digital signal that travels over the internet then converts it back at the other end so you can speak to anyone with a regular phone number. When placing a VOIP call using a phone with an adapter, you'll hear a dial tone and dial just as you always have.

  There are also new personal business exchange (PBX) telephone systems on the market that utilize VOIP technology, within the inner office structure, from desktop telephone to the telephone server, where it is then transferred to either a VOIP service provider or converted to regular analog telephone signals to be used over normal telephone lines.

  The advantages of using VOIP technology are simply put, savings on long distance calls.  For instance:  A company that has a satellite office in another state or country, can utilize a VOIP connection between the distant offices, for communications over the internet, without having the burden of massive long distance charges for the calls made between the offices.

  One of the most utilized VOIP technologies in use by home users these days is SKYPE^tm.  However SKYPE^tm is relatively a new kid on the block, compared to VOIP technology in general.  VOIP technology has been around for over 20 years, however it initially suffered many problems due to inline compression and bandwidth bottlenecks.  Today, with newer compression techniques and high speed internet availability, VOIP technology has become a standard that is utilized even by many long distance telephone companies.

Using VOIP technology with the AMTel™ Pro or AMTel™ Pro Suites

PBX compatible
 

Compatible with almost all PBX phone systems. Private Branch Exchange (PBX) systems are the most powerful type of business telephone systems available today. They provide a wide range of features and are easy to expand as your company grows, yet they are manageable for most small businesses. Most come standard with all the features you might want. In addition, they are totally programmable, so they can support the most complex implementations. You will likely pay a premium for this flexibility, but in many cases the price difference between PBX systems and less adaptable solutions will be smaller than you might expect.

You may be familiar with PBX systems as the massive telecom cabinet used by the largest companies. While that can be the case for very large installations, the technology has progressed to the point where a powerful PBX system for a small business can sit unobtrusively on a desk.

One Screen Display
 

Get the big picture, all on one screen!

  No more searching through hard drives with multiple applications to pull up your customer's data and TRY to consolidate it in a presentable or semi-fashionable manner.

  No more fumbling through file drawers, plowing through stacks of papers or making your customer wait on hold on the telephone, while you frantically try to bring together needed information or files.

  Having your customers information scattered throughout several different software applications is tedious, time consuming and extremely inefficient.

AMTel Technologies AMTel™ Pro software interface changes all that!

  When using AMTel™ Pro you will see everything in front of you on one screen, including contact information, tasks, schedules, your clients website, call outcome, sales information, your call script, caller identification display (CID), recent history and much more, including the telephone itself!

  All in one glance and everything within reach of a single mouse click.  You can answer client questions intelligently and take action immediately, without ever leaving the AMTel™ Pro interface or your desk!

  Take a look at some of the screenshots below, to get an idea of how AMTel™ Pro can benefit you by eliminating many time consuming steps that are normally used by other business solutions today.

  Why settle for running your customer base, that is scattered throughout several or many separate applications, each having their own file locations and each costing hundreds of dollars each, when you can have everything you need, including a state of the art telephone, at a fraction of the cost?

AMTel™ Pro Predictive Dialer Suites
 

Available in several packages

  Additional Stations can be added on a seat per seat basis.

  The AMTel™ Pro Suites are complete contact & telephone management systems geared for the sales and telemarketing industry.

  The AMTel™ Pro Suites will let your company or organization share contact information between all of your call attendants.

  The AMTel™ Pro Suite you choose will contain a centralized contact database that is shared throughout your organization.

  AMTel™ Pro comes with a manager's seat component that will let anyone in a management position view current and past call activity throughout your organization.

   The contact database lets you keep track of complete information on each contact including address, phone, fax, cell numbers, as well as company and product information.  There is also included a notes field where you can keep track of any information you desire for a complete history of contacts for each customer.

Call Center Solution

Introduction

  For 7 years, AMTel Technologies has been providing data management and telephone call management products and services to many businesses organizations and state and federal government offices, as well as single clients around the globe.

    If you recognize any of the names of the products above, you will also recognize the level of quality and solid performance these products have brought to the call center industry over the years.

  We are the leader in the Predictive Dialer arena.  Our products are still being utilized by businesses around the world. 

Changing the face of call centers

  Many call centers around the globe are still utilizing our previous products and many other vendor's products. 

  Businesses have begun to realize sometime ago, that consumers instinctively hate receiving telephone calls by these types of systems and such terminology has risen from this, such as "cold calling methods", "call abandonment" and "hang-ups".

  New laws have been created by governments around the world regulating and restricting the use or capabilities of these types of systems.  You may recognize such phrases as "2% drop rule" or "Do Not Call List" or "DNC Scrubbing" or "$11,000.00 Fines for each call".

The AMTel™ Pro Suites

  The AMTel™ Pro Suites are simply single units combined with a centralized call, data and fax server that wraps everything up into a complete call center solution.

  The AMTel™ Pro server can host local, satellite, home and traveling offices with a centralized location for all offices to connect with.  All call data, customer data, word processor documents, faxes, spreadsheets and personal attendant configurations can be accessed from any location at any time.

  The AMTel™ Pro manager's interface provides call center management with complete statistics and logging of all activities by all attendants (remote or local) throughout any call center organization.

High Employee Adoption

  AMTel™ Pro's simple yet intuitive graphical interface gives an attendant everything they need right in front of them on one screen, in an easy to use and easy to understand format, that allows a high level of user adoption and easy transition from any existing call center solution you may already be using.

  AMTel Technologies has made AMTel™ Pro ready for the growing amount of home offices or remote offices.  Any computer running AMTel™ Pro can connect to the corporate office through an internet connection and feel right at home, just as if they were working at their desk in the main building.

All our Telemarketing software/system products TelePC and AMTel products are now backed with our New 45 Day Money-Back Guarantee Policy: (refer to faxed order form for return policy conditions)

Call Toll Free 1. 800. 570. 5418

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